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The Dependable

Best of Main Best of Delco


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See what other customers have said about us! Did you have a great experience at D&K Appliances? Let us know!

YOUR delivery team AND Kevin/installer are top-notch. THANK YOU so much for everything. The new subzero is in! And note to self...always let D&K install the appliances we buy from you (which we generally do). Kevin told me today that my original contractor did NOT move the electrical outlet when he put in the 1st Monogram back in January (according to Monogram's specs). AARGH! You guys do it right. Thank you for all your help!


This message is long overdue. One of your installers, Bryon Beam, installed our cooktop a few months back. He ran into some hiccups with the install, and was not only professional and courteous, but bent over backwards to make sure we were satisfied. What could have been a major problem turned into excellent customer service because of Bryon. Thanks, and I will refer my friends to D&K largely because of his excellent service.

Cynthia Gray

Dear Mr. Fitz:

My wife and I took delivery yesterday of a new refrigerator purchased from D&K. Zack and Richard were stellar: courteous, efficient, professional and good-humored. In fact, the building manager went out of her way to stop me at the concierge desk later in the day to remark on their promptness and especially their courteous disposition. In part, this is why I write you. Betty and I have become accustomed over the years in being treated in this manner by your sales, service, and delivery staff. Apparently, many of your competitors are not so motivated. It is a crucial distinction you maintain.

We again enjoyed the sales attention of Jane Porch. She was knowledgeable, attentive, and most importantly, patient. When we did some final measurements at her prudent instruction and later called in to confirm the order, Adam Dejesus filled in capably and enthusiastically. As this was my first delivery experience at our Philadelphia condo, we next felt it necessary to confirm some COI and scheduling matters. You should not be surprised to learn that Karen Farrelly rose to the occasion of my anxiety through both her assurances, follow-up, and confirmation.

In sum, this purchase experience went smoothly because of the professionalism of your staff. Kindly express our thanks to them and take a bit of credit yourself, well deserved.

Regards, Richard and Betty Lawson

My mom and I were able to head in the Sunday after we had initially talked and we got some great help. Thanks again to you, Dan and the staff of D & K for all your assistance! I'm always one to recommend family and friends to you guys.

Richard T. Lee

I recently purchased a grill from D&K because of the positive experience I previously encountered when buying a Sub Zero refrigerator. Today, once again, my experience was extremely positive. I loved meeting and interacting with Matt and Sydney. They were competent, efficient, and most importantly to me they were extremely gracious and fun. I was so impressed because of their youth and the manner in which they conducted themselves. Perhaps it's because I'm old, but I especially appreciate when young people are mannerly, easy to talk with, and overall good people. Matt and Sydney are examples of the best in young people today. Thank you for the products you sell and service, the care provided the consumer, and the best part of all--the individuals you hire to make it all work for the betterment of the customer. I am grateful for D&K and for Matt and Sydney.

Respectfully, Diana A. Snyder

I just want to say what a great team you have from delivery through installation! Kevin and Rafael did a fantastic job of overcoming obstacles and responding to issues quickly (for example the 48 inch pro hood was supposed to be picked up by our contractor so it never made it on the delivery truck). Kevin Regis was very professional and engaging with us and explaining things on the way. The red knob kit was not on the delivery and Steve on his way home dropped them off – so I really appreciate the team effort in getting things done when you get thrown a curve ball.


I had competitor come out and was not able to diagnose issue with my GE Café range. I went to D&K to buy a new range. Salesmen were terrific...suggested I look into D&K diagnostics prior to investing in a new range as mine was a few years old at best. Scheduler Sophia was fantastic in working within my timelines (everyone has a quick need, I know!). Brian was a great repair guy: knowledgable and low key confident. He figured the problem out after a lot of persistence. I also had a great experience with sales and service on my washer and dryer I bought at D and K last summer. Will use no other business for both sales and service moving forward. Thanks very much!


Kevin and CJ were here yesterday to install the Bosch panel-ready dishwasher that we purchased from you. Kevin was clearly the "measure twice" installer that we wanted (measure four times as he said). He took great pains to make sure that the custom panel was carefully and precisely installed. They arrived at the end of what had been a long day for them but they took their time with all of the connections and the alignment of the dishwasher. Great job!


Working with D&K has been a great experience. Our sales associate was very knowledgeable, professional and easy to work with. Kevin, our installation rep was wonderful -- friendly, professional, neat, and efficient. How refreshing to have everything from sale to installation go so smoothly.


Rob was just over at my place this afternoon--he pinpointed the problem with my icemaker and had it fixed in a flash. It's working great now. Thank you!!


Dan -

Just had to drop you a note about the delivery and installation of our new appliances.

The delivery crew, friendly and efficient,was very good. On time and got them out and in quickly and with care of our property.

The installers, Steve & Bryan are just some of the best guys we have ever had on our property. They are pleasant and quite knowledgeable. They did a great job and left our home clean and looking good. . I can't express what a perfect experience the day was for us. You and your company will get nothing but 5 star ratings form us. Again Thank You and your crews!!!!!!!!

Thanks again-

Rich & Gay Walker

Thanks D & K Appliances for a great buying experience. We needed a new dishwasher before Christmas, and Steve Maningas made it happen. Your staff is very knowledgeable, and the price on the ASKO was great! Delivery and installation was also handled very efficiently. Would highly recommend your services!

Karen Berka

D & K -

A few weeks ago I reached out to your store to inquire about refrigerator boxes to use for our election booths. D & K kindly gave us 3 and helped me load them on my truck.

I wanted to let you know that we put them to good use. The kids were excited to design the booths and there is great energy surrounding our LS election ( 2 characters from children’s literature).

Thanks again-

Kim Farrell

Hey Dan, it's Dave Bertoline. I just wanted to let you know how great an experience we had buying appliances from D&K this weekend. Bob Gladstone was awesome! I coached his son in high school so I knew he was a great guy, but he was an awesome salesman as well. Knowledgable about all the products we looked at and quick with all the answers we wanted and needed. And pricing was great also.

Thanks again. Feel free to pass this on... Speak soon.

Dave Bertoline

Adam, Bob and Steve,

Wanted to get this out to you soon, but time got ahead of me.

First- I would like to say how professional the two delivery men were and the electrician.

They identified themselves on arriving and were extremely patient with getting both the washer and dryer into the house and then down to the basement. I wish these old homes had wider doorways.

Secondly- I am happy with the Basic Hotpoint Washer and Dryer, it's does what it needs to do with out all the fancy buttons. My daughter ( son-in-law) have a washer and dryer that was left from the prior owner in their townhouse, and I look at it and have NO idea on how it works, way to many buttons for me. Thirdly - Steve, I'll be out soon to re-look at the appliances for my kitchen. You were quite helpful and patient when I was out in July.

Hopefully, by mid-September the contractor will be able to start.

Thank you,

Linda M. Burns

Dear Tom,

Thank you for your prompt service. I am very impressed with everyone at DK appliances with whom I dealt. You, the delivery men and the electrician were all courteous, knowledgeable and extremely helpful. It was a pleasure dealing with your company.

Thank you again,

Andrea Cohen

Yesterday we had a superbly pleasant experience when our new dishwasher was installed by your staff. Kevin was truly professional, courteous and went far and beyond the standard installation process. He is a definite asset to D&K and we commend him and his partner.

Richard K.

We just had our new K'Aid D/W installed. Kevin did the install. He was clean. courteous and considerate of us. And most importantly, he was on time. We're first time D&K customers but this won't be our last purchase from them.

Larry G.

I wanted to take a minute to tell you how extremely pleased we were at our recent delivery of a Weber grill we bought from your store. Unfortunately I did not get the young man's name who delivered it to our home, but he was absolutely FANTASTIC and did an incredible job for us. He was polite, professional and very well spoken. I trusted him implicitly around my home and could not be more pleased with the way he left things when he was done. He even offer to and took our old grill away!

We are now loyal D&K customers .. and will definitely tell all of our friends to go to the store!

Beth and Todd Q.

Your staff delivered our beautiful new refrigerator today. They were excellent. Thanks for all your help.

Anne Wendel

We received our items today. The delivery men were very pleasant and courteous. It was a pleasure having you assist us with our plumbing items and we thank you.


Thank you so much

Thank you so much Karen! You are all so helpful and make my job so much easier! I really appreciate all you do!

Sue K.

Great Job

Delivery Guys did a great job. They thoroughly cleaned up after themselves as well as worked efficiently to accomplish the job. I was was pleased and impressed by them.

Dick W.


Top Notch! From beginning to end..our experience with D&K was superb! We were looking for a new GE dryer, ended up with a GREAT deal on a matching washer as well.Their prices were very very good! Unlike the other reviewer, our D&K salesman informed us of GE's 1st yr warranty policy and that beyond the 1st yr, & that D&K will gladly service/repair our new appliances. I'm glad we sought out a local, knowledgeable & friendly business. Thanks D&K!!

Joe A.

First class

Great sales people who took the time to help me figure out the best item for me. The delivery was right on time and very efficient. Happy to support a true family owned business. Really great experience.

Jamie S.

Top notch experience all around

The team at D&K have always treated us very well, for the last 10 years or so we have purchased all of our appliances from them and have recommended them to many others in the local area. They provide service that can't be touched by the bigger retail stores and their prices have always been very competitive. They have a wide selection and a brand new showroom to show you everything you could need. If you want to deal with down to earth people that treat you fairly then I would highly recommend stopping in to see the folks at D&K.

Pat M.

Great prices, great selection

I recently decided to replace my oven because it was starting to go and wanted to get rid of it before any major problems occurred. I went to D&K Appliances with a budget in my head that I didn't want to go over and, luckily, they had a great selection in my price range. I was so pleased with the service I received and will definitely be back!

Lauren D.

A Note of Thanks and Appreciation!

I’ve just finished redoing my kitchen with the help of Casey Frantz. While I’m sure that you know of his reputation for excellence, I wanted to add my compliments to the list of the many I’m sure you’ve received over the years.

I walked into the store based on the recommendation of a friend who’d purchased from D & K before. I was a dazed and confused customer, having stopped in a few appliance stores prior to D & K. Casey greeted me at the door and I am happy to say that within a matter of a few hours, I felt well educated and well taken care of. Casey listened to my needs, and helped to direct me towards what would work best for my home and my budget. During my 2nd visit to finalize the deal, he patiently went through all of the items again. He took a deeper dive into describing competitive brands and the pros/cons for each. After closing the sale, Casey patiently helped me to complete all of the manufacturer rebate forms and provided the duplicate receipts; which are always a pain in the neck to do after you get home. Casey communicated clearly, followed up in a timely fashion and had a great sense of humor to boot.

My appliances have all been delivered, and with the exception of the Zephyr hood, have been installed. (I anticipate that going up next week.) I’d had an issue with my Viking Double oven and your staff made an extra call to “suggest” to the Regional Sales Manager that he might be able to assist in the process of getting the replacement parts for the brand new oven. I’m pleased to say that this was completed yesterday.

So thanks to you Dan; for running a wonderful company, and for hiring true professionals like Casey who enhance the buying process. I entered D&K as a stranger, but feel like now I’m a friend of the house! And that’s all due to Casey Frantz.

I only have one question for you…….Why would anybody buy top quality appliances anywhere other than D & K?

Ellen S.

Very Professional and Clean

Dr. Schwarz told me this morning that Kevin did a wonderful job yesterday installing his new microwave. Very professional and clean. Thank you once again.

Joan W.

A Note of Thanks

Just wanted to send a note of thanks for your assistance in my washer/dryer purchase.

You made the process easy, and the install on Monday went off without a hitch.

Both the electrician you sent to do the re-wire of the outlet, and the crew that brought the new units did a great job - please make sure they get credit for that.
Again, thank you.

Don, Broomall, PA

On Time, Polite and Smart!

I just wanted to let you know how pleased I was with your service. I am a new customer and will definitely call you again in the future (but hopefully I won't need you!!)

Your technician Bryan arrived on time, and he was very polite and very smart. He obviously knew just what he was doing and was kind enough to explain it all to me. Your techs really represent your company in the customer's home, and I can tell you that I was really please with Bryan and your company.

Cyndi M.

I am dropping you this note to let you know what a nice experience I had today with Rob your service technician who came to help with our washing machine problem. He was really terrific. I have an old washer that I hoped to get up and running again. Without boring you with all the details, I can tell you that Rob patiently and thoroughly told me what I needed to know to decide whether to fix my old washer or get a new one. When I decided on doing the fix and told him that we were pretty desperate to get the washer going again, Rob found the motor and other parts needed and made us operational. He also spotted a few minor things to address before they become bigger problems. Rob was efficient, informative, candid about cost considerations, and just a very nice guy. Best of all, he has made me a hero to my wife for dealing with the problem.

I wanted you to know that I very much appreciate you putting things in motion so that we could be helped. I really felt like we were in capable hands - which is nice when you are a mechanical incompetent like me.


Professional, Kind, and Hard Working

Had an OTR micro/convection oven and dishwasher installed on 1/24/14. Just wanted to say that the young man, Steve, who installed the items was wonderful. He was professional, kind, and hard working. He is an asset to your business.

Maureen H.

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